For smaller business with under 50 employees and no complex requirements, Operator Connect could be the ideal choice for the ideal calling experience in teams. Operator Connect basically closes the gap between Microsoft calling plans and direct routing, allowing businesses to benefit from some of the cost savings that come from direct routing while choosing their own carrier. IT admins can easily connect their provider and assign phone numbers to users all from within the tab labelled “Operators” directly within the Teams admin dashboard.
With Operator Connect, businesses can bring their own PSTN carrier (from Microsoft’s approved list, obviously) to enable Microsoft Teams calling via a managed service. Operator Connect is an operator managed service that brings PSTN calling to Teams. What is Operator Connect in Microsoft Teams? Operator Connect vs Direct Routing: these are two capabilities by Microsoft for basic voice services that help Teams evolve into a business phone system.
For larger businesses that have comparatively more complicated needs, Operator Connect might not have the flexibility required to support hybrid working or other key functions such as call center.
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